Our Policies - Organic Pharmacy

Security & Privacy

Our basic policy is very simple:

We will never provide your private, personal information to anyone - ever.

We protect your personal information as if it were our own.

We use the private data you provide to us for four specific purposes only:

1. to process your order(s),

2. to reply to your inquiries and questions,

3. to provide our newsletter via email and/or our catalog via ground mail, and

4. to incorporate your feedback into improvements to our day-to-day operations and Web site.

We will never give away, sell, or rent your private, personal information or specific account activity to anyone for any reason except as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

Our Web Site & Shopping Cart

Our shopping cart - administered by Microsoft bCentral - secures your personal information from unauthorized access, use or disclosure. bCentral secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure.

When sensitive personal information (such as a credit card number and other financial information) is transmitted over the Internet, it is protected through the use of state-of-the-art encryption, Secure Socket Layer (SSL) protocol. The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on www.Organic-Pharmacy.com's secure server. It cannot be read in transit.

Credit Card Fraud Protection

All major credit card companies protect cardholders against fraud, subject to a $50 deductible. We will protect you for this $50 portion in the highly unlikely situation that you ever encounter an inappropriate charge involving our company.

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Sales Tax

If you live outside North Carolina, USA and your order is going to a physical address outside of North Carolina, USA ... you will NOT be subject to Sales Tax of any kind.

We only charge Sales Tax - IF - a). you reside in North Carolina, USA and make a purchase, regardless of delivery location, or b). your order is shipped to a physical address within North Carolina AND you live outside the state.

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Return of Products Policy

Unused Products: Should you choose to return a product, you are entitled to a 100% refund of new, unopened, re-saleable products ... if they are returned with 30 days of purchase.

This is does NOT apply to frozen products such as CarTCell and NatCell ... these products are simply NOT returnable.

To return a product for a full refund - assuming it is in new, unopened, re-saleable products, send it to:

   Organic Pharmacy, Inc., attn: Returns, 3 Tingle Alley, Suite E, Asheville, NC, 28801

   Please include your name, address, original invoice number and daytime phone as well as your reason for returning

Used Products: We can not (& do not) accept returns on items that have been opened, used or have their safety seals broken.

If you open it - you own it.

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Terms & Conditions of Sale

PLEASE READ THIS DOCUMENT CAREFULLY! IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.
This Agreement contains the terms and conditions that apply to your purchase from the Organic Pharmacy, Inc. (aka www.Organic-Pharmacy.com) the entity named on the invoice ("Organic Pharmacy, Inc.") that will be provided to you ("Customer") on orders for products sold in the United States. By accepting delivery of the products described on that invoice, Customer agrees to be bound by and accepts these terms and conditions. THESE TERMS AND CONDITIONS APPLY (i) UNLESS THE CUSTOMER HAS SIGNED A SEPARATE FORMAL PURCHASE AGREEMENT WITH Organic Pharmacy, Inc., IN WHICH CASE THE SEPARATE AGREEMENT SHALL GOVERN; OR (ii) UNLESS OTHER Organic Pharmacy, Inc. STANDARD TERMS APPLY TO THE TRANSACTION. These terms and conditions are subject to change without prior written notice at any time, in Organic Pharmacy, Inc.'s sole discretion.

1. Other Documents: These terms and conditions may NOT be altered, supplemented, or amended by the use of any other document(s). Any attempt to alter, supplement or amend this document or to enter an order for product(s) which is subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written agreement signed by both Customer and Organic Pharmacy, Inc.

2. Governing Law: THIS AGREEMENT AND ANY SALES THEREUNDER SHALL BE GOVERNED BY THE LAWS OF THE STATE OF NORTH CAROLINA, WITHOUT REGARD TO CONFLICTS OF LAWS RULES.

3. Payment Terms; Orders; Quotes; Interest: Terms of payment are within Organic Pharmacy, Inc.'s sole discretion, and unless otherwise agreed to by Organic Pharmacy, Inc., payment must be received by Organic Pharmacy, Inc. prior to Organic Pharmacy, Inc.'s acceptance of an order.

Payment for the products will be made by credit card, wire transfer, or some other prearranged payment method unless credit terms have been agreed to by Organic Pharmacy, Inc. Invoices are due and payable within the time period noted on the this invoice, measured from the date of the invoice. Organic Pharmacy, Inc. may invoice parts of an order separately. Orders are not binding upon Organic Pharmacy, Inc. until accepted by Organic Pharmacy, Inc. Any cost estimate or price quotations given by Organic Pharmacy, Inc. will be valid for the period stated on the quotation. Customer agrees to pay interest on all past-due sums at the highest rate allowed by law.

4. Shipping Charges; Taxes: Separate charges for shipping and handling will be shown on Organic Pharmacy, Inc.'s invoice(s). Unless Customer provides Organic Pharmacy, Inc. with a valid and correct tax exemption certificate applicable to the product ship-to location prior to Organic Pharmacy, Inc. acceptance of the order, the Customer is responsible for sales and all other taxes associated with the order, however designated, except for Organic Pharmacy, Inc. franchise taxes and taxes on Organic Pharmacy, Inc.'s net income. If applicable, a separate charge for taxes will be shown on Organic Pharmacy, Inc.'s invoice.

5. Title; Risk of Loss: Title to products passes from Organic Pharmacy, Inc. to Customer on shipment from Organic Pharmacy, Inc.'s facility and or vendor's warehouses. Loss or damage that occurs during shipping by a carrier selected by Organic Pharmacy, Inc. is Organic Pharmacy, Inc.'s responsibility. Loss or damage that occurs during shipping by a carrier selected by Customer is Customer's responsibility.

6. Warranties, Disclaimers: Organic Pharmacy, Inc. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF' MECHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. In addition to these Terms and Conditions, customer agrees to be bound by the acceptance of contract terms contained elsewhere in this site.

7. Return Policies: Organic Pharmacy, Inc. products that are purchased directly from Organic Pharmacy, Inc. by an end-user Customer may be returned by Customer in accordance with Organic Pharmacy, Inc.'s Return Policy.

8. Products: Organic Pharmacy, Inc.'s policy is one of on-going product update and revision. Organic Pharmacy, Inc. may revise and discontinue products at any time. Organic Pharmacy, Inc. reserves the right to limit order quantity at any time without notice. Prices and promotions are subject to change without notice.

9. Limitation of Liability: Organic Pharmacy, Inc. DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING ANY LIABILITY FOR PRODUCTS FOR ANY REASON. Organic Pharmacy, Inc. WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN.

10. Arbitration: Any claim, dispute or controversy (whether in contract, tort, or otherwise, whether pre-existing, present or future, and including statutory, common law, intentional tort and equitable claims) against Organic Pharmacy, Inc., its agents, employees, subcontractors, vendor-partners, successors, assigns or affiliates (collectively for purposes of this paragraph, "Organic Pharmacy, Inc.") arising from or relating to this Agreement, its interpretation, or the breach, termination or validity thereof, the relationships which result from this Agreement (including, to the full extent permitted by applicable law, relationships with third parties who are not signatories to this Agreement), Organic Pharmacy, Inc.'s advertising, any related purchase, including the validity of this arbitration clause shall be resolved exclusively and finally by binding arbitration administered by the National Arbitration Forum (NAF) under its Code of Procedure then in effect (available via the Internet at http://www.arb-forum.com , or via telephone at 1-800-474-2371).

The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute or controversy between Customer and Organic Pharmacy, Inc. The arbitration shall be held in Asheville, Buncombe County, North Carolina at the office of Organic Pharmacy, Inc., by telephone, or online. Any award of the arbitrator(s) shall be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction. Information may be obtained and claims may be filed at any office of the NAF or at P.O. Box 50191, Minneapolis, MN 55405.

11. Applicable Law; Not For Resale: Customer agrees to comply with all applicable laws and regulations of the various states and of the United States. Customer agrees and represents that it is buying for its own internal use only, and not for resale. Organic Pharmacy, Inc. has separate terms and conditions governing resales.

12. Headings: The section headings used herein are for convenience of reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived therefrom.

13. Acceptance: By ordering any product from Organic Pharmacy, Inc., whether by clicking through over the internet, telephone, facsimile or otherwise, the customer agrees to be bound by these Terms and Conditions of Sale, as well as the "Acceptance of Contract Terms" contained elsewhere in the Organic Pharmacy, Inc. site.

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Terms of Website Use

Acceptance of Contract Terms: The following ("Contract Terms") are terms of a legal agreement between you ("customer") and Organic Pharmacy, Inc. ("Organic Pharmacy, Inc.").
By accessing, browsing and/or using this site: http://www.organic-pharmacy.com ("Site"), you acknowledge that you have read, understood, and agree, to be bound by these terms and to comply with all applicable laws and regulations, including U.S. export and re-export control laws and regulations.

If you do not agree to these terms, do not use this Site.

The material provided on this Site is protected by law, including, but not limited to, United States Copyright Law and international treaties. This Site is controlled and operated by Organic Pharmacy, Inc. from its offices within the United States. Organic Pharmacy, Inc. makes no representation that materials in the Site are appropriate or available for use in other locations, and access to them from territories where their contents are illegal is prohibited. Those who choose to access this Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.

Any claim relating to, and the use of, this Site and the materials contained herein is governed by the laws of the State of North Carolina.

YOU SHOULD ALWAYS SPEAK WITH A HEALTHCARE PROFESSIONAL BEFORE TAKING ANY DIETARY, NUTRITIONAL, HERBAL OR HOMEOPATHIC SUPPLEMENT. Organic Pharmacy, Inc. does not warrant and shall have no liability for information provided in this site regarding recommendations concerning supplements for any and all health purposes. This information is provided solely as a guideline to be used when discussing a program with a healthcare professional. The claims made about specific nutrients or products have not been evaluated by the Food and Drug Administration. Dietary supplements are not intended to diagnose, treat, cure or prevent disease. Please consult with a healthcare professional before starting any diet, exercise or supplementation program. Organic Pharmacy, Inc. makes no guarantee or warranty, express or implied, with respect to any products or services sold, including any warranty of merchantability or fitness for a particular purpose.

The information contained in this online site (the "Service") is presented in summary form only and intended to provide broad consumer understanding and knowledge of health care topics. The information should not be considered complete and should not be used in place of a visit, call, consultation or advice of your physician or other health care provider. The Service does not recommend the self-management of health problems. Information obtained by using the Service is not exhaustive and does not cover all diseases, ailments, physical conditions or their treatment. Should you have any health care-related questions, please call or see your physician or other health care provider promptly. You should never disregard medical advice or delay in seeking it because of something you have read here.

The information is compiled from a variety of sources ("Information Providers"). Neither Organic Pharmacy, Inc., nor any Information Provider shall be responsible for information provided herein under any theory of liability or indemnity. Liability of Organic Pharmacy, Inc. or Information Providers, if any, for damages (including, without limitation, liability arising out of contract, negligence, strict liability, tort or patent or copyright infringement) shall not exceed the fees paid by the user for the particular information or service provided. In no event shall Organic Pharmacy, Inc. or any Information Provider be liable for any damages other than the amount referred to above, and all other damages, direct or indirect, special, incidental, consequential or punitive, are hereby excluded even if Organic Pharmacy, Inc. or Information Provider has been advised of the possibility of such damages.

Information accessed through this online site is provided "AS IS" and without warranty, express or implied. All implied warranties of merchantability and fitness for a particular use or purpose are hereby excluded. Organic Pharmacy, Inc. and Information Providers make no warranty as to the reliability, accuracy, timeliness, usefulness or completeness of the information. Organic Pharmacy, Inc. and Information Providers cannot and do not warrant against human and machine errors, omissions, delays, interruptions or losses, including loss of data. Organic Pharmacy, Inc. is not responsible for updating information contained here, which may be rendered obsolete based upon subsequent medical developments.

The information contained in this online site (the "Service") is presented in summary form only and intended to provide broad consumer understanding and knowledge of health care topics. The information should not be considered complete and should not be used in place of a visit, call, consultation or advice of your physician or other health care provider. The Service does not recommend the self-management of health problems. Information obtained by using the Service is not exhaustive and does not cover all diseases, ailments, physical conditions or their treatment. Should you have any health care-related questions, please call or see your physician or other health care provider promptly. You should never disregard medical advice or delay in seeking it because of something you have read here. If you are under medical care or taking prescriptions, you should consult with your physician as to the impact of Organic Pharmacy, Inc. products on your health.

The Service is an online information and communications service provided by Organic Pharmacy, Inc., subject to your compliance with the terms and conditions set forth below, including all exhibits hereto and the other information which is available in the registration process and on the Service ("Information") and incorporated by reference in this Agreement. This Agreement consists of the Disclaimer set forth above and the terms and conditions set forth below, including all exhibits hereto and the Information. PLEASE READ THIS AGREEMENT CAREFULLY BEFORE ACCESSING OR USING THE SERVICE. BY ACCESSING OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH BELOW AND THE DISCLAIMER AND CONTRACT TERMS SET FORTH ABOVE. IF YOU ARE NOT WILLING TO BE BOUND BY THESE TERMS AND CONDITIONS AND DISCLAIMER, YOU MAY NOT ACCESS OR USE THE SERVICE. Organic Pharmacy, Inc. MAY MODIFY THIS AGREEMENT AT ANY TIME, AND SUCH MODIFICATIONS SHALL BE EFFECTIVE IMMEDIATELY UPON EITHER POSTING OF THE MODIFIED AGREEMENT OR NOTIFYING YOU. YOU AGREE TO REVIEW THE AGREEMENT PERIODICALLY TO BE AWARE OF SUCH MODIFICATIONS AND YOUR CONTINUED ACCESS OR USE OF THE SERVICES SHALL BE DEEMED YOUR CONCLUSIVE ACCEPTANCE OF THE MODIFIED AGREEMENT.

1. Software License. By this Agreement, Organic Pharmacy, Inc. grants to you, subject to the terms of this Agreement, a non-transferable and non-exclusive license to use for your personal use only any software and documentation, together with all updates, enhancements, modifications, and fixes thereto, which are owned by Organic Pharmacy, Inc. and/or its Licensors. Organic Pharmacy, Inc. has no obligation to update or modify any of the foregoing.

2. Equipment. You must provide, at your own cost, all telephone and other equipment and services (including where necessary, telephone service and internet access service) necessary to access the Service.

3. Copyright, Licenses, Use Restrictions and Idea Submissions. The copyright in all material provided on this Site is held by Organic Pharmacy, Inc. or by the original creator of the material. Except as stated herein, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Organic Pharmacy, Inc. or the copyright owner. Permission is granted to display, copy, distribute and download the materials on this Site for personal, non-commercial use only, provided you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials. This permission terminates automatically if you breach any of these terms or conditions. Upon termination, you must immediately destroy any downloaded and printed materials. You also may not, without Organic Pharmacy, Inc.'s permission, "mirror" any material contained on this Site on any other server. Any unauthorized use of any material contained on this Site may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

You agree to grant to Organic Pharmacy, Inc. a non-exclusive, worldwide, royalty-free, perpetual license, with the right to sublicense, to reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products or services) you submit to public areas of the Service (such as bulletin boards, forums and chat rooms) by all means and in any media now known or hereafter developed. You agree that you shall have no recourse against Organic Pharmacy, Inc. for any alleged or actual infringement or misappropriation of any proprietary right in your communication to us.

4. Review. Organic Pharmacy, Inc. DOES NOT AND CANNOT REVIEW ALL COMMUNICATIONS AND MATERIALS POSTED OR UPLOADED TO THE SERVICE AND; IS NOT RESPONSIBLE FOR THE CONTENT OF THESE COMMUNICATIONS AND MATERIALS. HOWEVER, Organic Pharmacy, Inc. RESERVES THE RIGHT TO BLOCK OR REMOVE COMMUNICATIONS OR MATERIALS THAT IT DETERMINES TO BE (A) ABUSIVE, DEFAMATORY, OR OBSCENE, (B) FRAUDULENT, DECEPTIVE, OR MISLEADING, (C) IN VIOLATION OF A COPYRIGHT, TRADEMARK OR; OTHER INTELLECTUAL PROPERTY RIGHT OF ANOTHER OR (D) OFFENSIVE OR OTHERWISE UNACCEPTABLE TO Organic Pharmacy, Inc. AT ITS SOLE DISCRETION. ANY MESSAGES, ADVICE, OPINIONS OR OTHER INFORMATION CONTAINED IN ANY DISCUSSION AREA SHOULD NOT BE CONSTRUED AS PROFESSIONAL ADVICE OR INSTRUCTION.

5. Indemnification. You agree to indemnify, defend and hold harmless Organic Pharmacy, Inc., its officers, directors, employees, agents, licensors, suppliers and Licensors (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this Agreement or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Service using your Service account.

6. Third Party Rights. The provisions of paragraph 5 (Indemnification) are for the benefit of Organic Pharmacy, Inc. and its officers, directors, employees, agents, licensors, suppliers, and Licensors. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.

7. Term; Termination. This Agreement shall commence upon your accessing the Service and/or completing the registration process. This Agreement may be terminated by Organic Pharmacy, Inc. without notice at any time for any reason and may be terminated by you upon notice to Organic Pharmacy, Inc. at any time for any reason. The provisions of paragraphs 3 (Copyright, License, Use Restrictions and Idea Submission), 5 (Indemnification), 6 (Third Party Rights) and 8 (Miscellaneous) shall survive any termination of this Agreement.

8. Miscellaneous. This Agreement shall be governed by and construed in accordance with the laws of the State of North CArolina. You agree that any legal action or proceeding between Organic Pharmacy, Inc. and you for any purpose concerning this Agreement or the parties’ obligations hereunder shall be brought exclusively in a court of competent jurisdiction sitting in Sangamon County, Illinois. You hereby waive your right to a jury trial in any action with respect to the subject matter of this Agreement. Any cause of action or claim you may have with respect to the Service must be commenced within one (1) year after the claim or cause of action arises. Organic Pharmacy, Inc.’s failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of this Agreement. Organic Pharmacy, Inc. may assign its rights and duties under this Agreement to any party at any time without notice to you.

Trademarks and service marks appearing on the Service may be owned by Organic Pharmacy, Inc. or by other parties including third parties not affiliated with Organic Pharmacy, Inc..

9. Notice. Organic Pharmacy, Inc. may deliver notice to you under this Agreement by means of electronic mail, a general notice on the Service, or by written communication delivered by first class U.S. mail to your address on record in Organic Pharmacy, Inc.’s account information. You may give notice to Organic Pharmacy, Inc. at any time by letter delivered by certified first class postage prepaid U.S. mail or overnight courier to the following address:

Organic Pharmacy, Inc.
P. O. Box 2291

Asheville, NC 28801 USA
Attn: Customer Service

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