International Shipping Guidelines to AUSTRALIA

YES ... we can (and do) ship to Australia - virtually daily.

We are currently aware of no meaningful issues, problems or challenges in shipping our products from the United States-to-Australia.

We rate the current shipping environment as very safe and very favorable from the U.S.A. to Australia.

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Let Us Answer Your Questions:

How do I place an order shipping to Australia?

What are my shipping options and costs to to Australia?      

What Customs information should I be aware of?

Here are step-by-step instructions on how to place an on-line order for shipping to Australia:

1. Select the product you wish to purchase from our website (www.Organic-Pharmacy.com/SearchPage.htm).

2. On that product's web page, click on the    link . You'll be taken immediately into our shopping cart.

3. If you desire multiple products, you can repeat Steps 1 & 2 above.

4. Once you are ready to check-out, you'll see an area asking you for a shipping choice. Please choose "International Orders (we'll contact you)  ($0.00)".

If you are uncomfortable placing an order on-line, you can order via telephone at: +1.828.819.6742.

Also, you can order via FAX: +1.828.225.8859 ... see our Fax order form  .  

5. Further into the shopping cart, in the 'Special Instructions" section please indicate which of the shipping method you would like to choose  ......   as shown below:  

Shipping Method A:      UPS Worldwide Express

This shipping method is the fastest possible to Australia. Your order will typically arrive in 1 to 4 working days (Monday thru Friday) - depending upon Australian Custom's workload.

This option allows us full tracking and parcel monitoring capabilities so we can 'see' where your products are along the shipping path.

Just as importantly, this method has full insurance. Should your order be lost or destroyed, we will issue a full refund to you with 7 business days.

Finally, United Parcel Service has an excellent relationship with the Customs Authorities in your country. While this does not guarantee rapid movement through Customs, it certainly improves your chances for speedier service and hassle-free transit.

Your cost to ship Australia is $59.75 USD   [this is for parcels up to 2 lbs. (.9 kilos)]

Please Note: If your order weighs more than this, we'll send you an e-mail (and/or call you) letting you know the exact shipping options and costs.

Shipping Method B:     and    USPS Global Express

This shipping method is the 2nd fastest possible to Australia. Your order will typically arrive in 4 to 10 days working days (Monday thru Friday) - depending upon Australian Custom's workload.

Global Express is a partnership between the United States Postal Service and Australia Post. It allows us partial tracking and parcel monitoring capabilities so we can better gauge the status of where your products are along the shipping path.

Should your order be lost or destroyed, we can file a claim for loss on your behalf. Unfortunately, there is no guaranteed re-imbursement in this case. All we can do is file a claim and hope the Postal Services refund us. Also, the time of settlement - and thus, re-payment/refund to you - is 60 to 90 days.

Your cost to ship Australia is $29.75 USD   [this is for parcels up to 2 lbs. (.9 kilos)]

Please Note: If your order weighs more than this, we'll send you an e-mail (and/or call you) letting you know the exact shipping options and costs.

Method C: USPS Global Priority

This is the most cost effective shipping method to Australia. It is also the slowest - your order will typically arrive in 9 to 28 days working days (Monday thru Friday)  - depending upon Australian Custom's workload.

Global Priority is again a partnership between the United States Postal Service and Australian Post. It allows us NO tracking and parcel monitoring capabilities, so unfortunately we can not 'see' the status of  your products are along the shipping path.

Should your order be lost or destroyed, there is NO RECOURSE and NO REFUNDS offered with this method. If it is lost, you lose both the cost of the order as well as shipping.

Your cost to ship Australia is $21.30 USD   [this is for parcels up to 2 lbs. (.9 kilos)]

Please Note: If your order weighs more than this, we'll send you an e-mail (and/or call you) letting you know the exact shipping options and costs.

Other International Shipping Details:

Duties & Taxes: Our pricing does not include duties, insurance costs or value-added taxes. If assessed by your Countries Customs Authority, these charges are your responsibility as the package recipient. Your local Customs office may require you pay these before you receive your package. These duties and taxes vary widely from country-to-country.

We are required by law to include a customs declaration and label on the outside of your package defining it's general contents and costs.

Currency Exchange: All prices listed are in U.S. dollars. When you pay by credit card, the credit card company will calculate the exchange rate and include it in your monthly statement.

Proper International Shipping Expectations: International shipping is simply slower than what you are used to experiencing within your own country. The products that you order from us pass through multiple hands and agencies before they reach you.

Please understand that your order MAY take longer to get you than our best Estimates.

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