International Shipping Guidelines to Canada

YES ... we can (and do) ship to Canada - daily.

We are currently aware of no meaningful issues, problems or challenges in shipping our products from the United States-to-Canada.

Transit time through Canadian Customs is slower than most other countries with occasional delays of up to 2 weeks above expectations.

We rate the current shipping environment as very safe and very favorable - albeit slow at times - from the U.S.A. to Canada.

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Let Us Answer Your Questions:

How do I place an order shipping to United Kingdom?

What are my shipping options and costs to to Australia?      

What Customs information should I be aware of?

Here are step-by-step instructions on how to place an on-line order for shipping to the Canada:

1. Select the product you wish to purchase from our website (www.Organic-Pharmacy.com/SearchPage.htm).

2. On that product's web page, click on the    link . You'll be taken immediately into our shopping cart.

3. If you desire multiple products, you can repeat Steps 1 & 2 above.

4. Once you are ready to check-out, you'll see an area asking you for a shipping choice. Please choose "International Orders (we'll contact you)  ($0.00)".

If you are uncomfortable placing an order on-line, you can order via telephone at: +1.828.819.6742.

Also, you can order via FAX: +1.828.225.8859 ... see our Fax order form  .  

5. Further into the shopping cart, in the 'Special Instructions" section please indicate which of the shipping method you would like to choose  ......   as shown below:  

Shipping Method A:      UPS Worldwide Express

This shipping method is the fastest possible to Canada. Your order will typically arrive in 2 to 4 working days (Monday thru Friday) - depending upon Canadian Custom's workload.

This option allows us full tracking and parcel monitoring capabilities so we can 'see' where your products are along the shipping path.

Just as importantly, this method has full insurance. Should your order be lost or destroyed, we will issue a full refund to you with 7 business days.

Finally, United Parcel Service has an excellent relationship with the Customs Authorities in your country. While this does not guarantee rapid movement through Customs, it certainly improves your chances for speedier service and hassle-free transit.

Your cost to ship to Canada is $68.75 USD   [this is for parcels up to 2 lbs. (.9 kilos)]

Please Note: If your order weighs more than this, we'll send you an e-mail (and/or call you) letting you know the exact shipping options and costs.

Shipping Method B:     and 

   USPS Global Express

This shipping method is the 2nd fastest possible to Canada. Your order will typically arrive in 5 to 9 days working days (Monday thru Friday) - depending upon Canadian Custom's workload.

Global Express is a partnership between the United States Postal Service and Canada Post. It allows us partial tracking and parcel monitoring capabilities so we can better gauge the status of where your products are along the shipping path.

Should your order be lost or destroyed, we can file a claim for loss on your behalf. Unfortunately, there is no guaranteed re-imbursement in this case. All we can do is file a claim and hope the Postal Services refund us. Also, the time of settlement - and thus, re-payment/refund to you - is 60 to 90 days.

Your cost to ship to Canada is $46.75 USD   [this is for parcels up to 2 lbs. (.9 kilos)]

Please Note: If your order weighs more than this, we'll send you an e-mail (and/or call you) letting you know the exact shipping options and costs.

Method C: USPS Global Priority

This is the most cost effective shipping method to Canada. It is also the slowest - your order will typically arrive in 6 to 18 days working days (Monday thru Friday)  - depending upon Canadian Custom's workload.

Global Priority is again a partnership between the United States Postal Service and Canada Post. It allows us NO tracking and parcel monitoring capabilities, so unfortunately we can not 'see' the status of  your products are along the shipping path.

Should your order be lost or destroyed, there is NO RECOURSE and NO REFUNDS offered with this method. If it is lost, you lose both the cost of the order as well as shipping.

Your cost to ship to Canada is $21.80 USD   [this is for parcels up to 2 lbs. (.9 kilos)]

Please Note: If your order weighs more than this, we'll send you an e-mail (and/or call you) letting you know the exact shipping options and costs.

Other International Shipping Details:

Duties & Taxes: Our pricing does not include duties, insurance costs or value-added taxes. If assessed by your Countries Customs Authority, these charges are your responsibility as the package recipient. Your local Customs office may require you pay these before you receive your package. These duties and taxes vary widely from country-to-country.

We are required by law to include a customs declaration and label on the outside of your package defining it's general contents and costs.

Currency Exchange: All prices listed are in U.S. dollars. When you pay by credit card, the credit card company will calculate the exchange rate and include it in your monthly statement.

Proper International Shipping Expectations: International shipping is simply slower than what you are used to experiencing within your own country. The products that you order from us pass through multiple hands and agencies before they reach you.

Please understand that your order MAY take longer to get you than our best Estimates.

An issue of a publication in which more than 5 percent of its total advertising space is primarily directed to a Canadian market and which indicates:
(a) specifically where goods or services may be obtained in Canada, or
(b) specific items or conditions relating to the sale or provision of goods or services in Canada.
All alcoholic beverages including wines, etc.
An issue of a publication that contains an advertisement primarily directed to a Canadian market is a prohibited import if that advertisement does not appear in identical form in all editions of the issue distributed in the country of origin.
Articles so marked as to create the false impression that they were made in Canada, Great Britain or any other British country.
Butane gas lighters and refill cartridges.
Commercial tags of metal.
Firearms, including prohibited and restricted weapons, may not be mailed to Canadian addressees from outside Canada.
Oleomargarine and other butter substitutes, including altered or renovated butter.
Shipments bearing caution labels indicating the contents are flammable.
Perishable infectious biological substances.
Perishable noninfectious biological substances.
Plumage and skins of wild birds.
Prison-made goods being sold or intended for sale by a person or firm.
Radioactive materials.
Reprints of Canadian or British works copyrighted in Canada.
Reproductions of Canadian postage stamps unless printed in publications in black and white only and with a defacing line drawn across each reproduction.
Smoke-making devices for motor vehicles and boats.
Used or secondhand hives or bee supplies. 

Coins; banknotes; currency notes; securities payable to bearer; traveler's checks; gold, silver, platinum, manufactured or not; jewelry; and other valuable articles may be sent only in registered letter-post items.
Exceptions:
Coins sent to or from collectors or dealers may be mailed in ordinary (uninsured) parcel post packages. Jewelry and precious stones may be sent via GPL Air Courier (Premium) service to Canada subject to indemnity limits indicated in section 626.31.
Drugs and medicines must comply with Canadian law.
Eggs for hatching must be packed in new, clean containers and accompanied by a certificate issued by a veterinarian of the U.S. Department of Agriculture, or one issued by a State veterinarian and endorsed by a veterinarian of that Bureau, stating that to the best of his or her knowledge the eggs come from a flock that is free from Newcastle disease, fowl pest, or fowl typhoid. See 135.3 for method of packing.
Meat and meat food products must be accompanied by an export certificate issued by the U.S. Department of Agriculture and labeled in accordance with Canadian regulations. Exception to these requirements are:
(1) bona fide sample shipments weighing less than 10 kg;
(2) meat products addressed to a government department or agency;
(3) meat products intended for personal consumption when they enter Canada in the possession of the importer.
Precious stones, set or not set; all items used as dress ornaments and coming under the term "jewelry" including articles of gold or other precious metal for personal use such as cigarette holders, cases, powder cases, card cases, opera glasses, fountain pens, watches, etc., are permitted in insured parcel post packages provided the articles have value not over $5 U.S. A parcel post package containing a number of such articles valued at $5 or less may be insured for the total value of the contents up to a maximum of $200.
Senders are advised to communicate with prospective addressees to assure themselves before mailing that such articles will be admitted.
Veterinary biological products including serums and vaccines must be accompanied by a permit issued by the Veterinary Director General, Ministry of Agriculture of Canada.

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