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Common Questions and
Answers
Shopping Cart - Ordering - Shipping - Other Questions - Comments
| Shopping Cart Questions: | |||||
| Q: | When I click on the Back button from the shopping cart, it does not return me to the page I was previously viewing. How do I get back? | ||||
| A: | We use the most secure Microsoft shopping cart available. However, their programming makes it common to have to click the Back button twice in order to return to your previously viewed page. | ||||
| Q: | Sometimes when I add additional products to my cart, it increases the quantities of other items. How do I prevent this? | ||||
| A: | If the your product quantities change from your desired amount, simply select "edit" beside the product you wish to change and adapt the quantity to suit your needs. | ||||
| Q: | I would like to buy more than one of an item, how do I change the quantity? | ||||
| A: | Simply select "edit" beside the product you wish to change and adapt the quantity to suit your needs. | ||||
| Q: | When I try to add a product to
the shopping cart, I get the following error message. What
does it mean? The system is experiencing technical difficulties. Please try again later. If you need further assistance please contact us. Invalid Parameters passed to stored procedure<br><br>Please go back and try again. |
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| A: | You have found our website engineers at work! We are probably updating our shopping cart code. Simply hit the refresh button on your browser to load the new codes and try again! | ||||
| Ordering Questions: | |||||
| Q: | I would prefer to place my order with a human. How do I reach your customer service department? | ||||
| A: | Please call 1-800-819-6742 and we will be happy to take your order. You can also fax your order to us at 828.225.8859. Need a copy of the fax order form, click here. (Adobe Acrobat required) | ||||
| Shipping Questions: | |||||
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The answer to most questions regarding shipping charges can be found by visiting our Shipping Information page. | ||||
| Other Frequently Asked Questions: | |||||
| Q: | Can I return an opened product, even if it did not have the desired effect? | ||||
| A: | We cannot (and do not) accept returns on products that have been opened, used or have their safety seals broken. | ||||
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| organic-pharmacy.com |
| fax: 828-225-8859 |
| phone: (800) 819-6742 |
| Outside US: 01 -828- 232-2842 |
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